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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-11-2023 09:41 AM

HP Recommended
Product: HP OfficeJet Pro 8720 All-in-One Printer

I have seen the problem posted, but no solution. With the latest update, I have lost the ability to scan to OCR in HP Scan.
The knowledge base says I must download the HP Univeral Scan software, but I cannot find it anywhere. I have already reinstalled all the drivers available for my printer, but the Scan and Capture, nor the HP Smart allows the choice of text.
Could someone please help me by sending the specific link that allows editable

Category:
1 person had the same question
4 REPLIES 4

‎01-24-2023 06:03 AM

HP Recommended

Hi @Christine_WS_NC

 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please get back to me with the details listed below:


- Let me know if the printer is connected to Windows Computer or MAC Computer or Android Phone or iPhone.

- Let me know the version of the operating system installed on the computer connected to the printer.
- Connection method - USB, physical LAN, or wireless?

Take care and have a great day ahead.

Rainbow23 - HP Support.
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‎01-24-2023 10:38 AM

HP Recommended

My system could scan to email yesterday.  Today it gives an internal processing error alert

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‎01-24-2023 10:40 AM

HP Recommended

Mac OS 12.5.1. wifi connection 

the error says please retry or manually check the firmware update.  Rebooting and unplugging does nothing.  How do I check the firmware update?

 

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‎01-29-2023 08:06 AM

HP Recommended

Hi @JoleneFR,

  

Please download and install the firmware update by following the steps from this document.  (Click on the word document to open the web page).

 

I hope this helps.
Take care and have a good day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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