OFFICEJET 8600

[SUNSHINEROSE]

Hi my office pro 8600 product #CM749A wont scan  documents clearly. they appear splotchy, like when your ink is almost finish.. what can i do to fix it

[sandytechy20 · Accepted solution]

@SUNSHINEROSE

Welcome to HP support community.

Make a copy and check if the issue persists?

If yes, follow the below steps:

Printers with a flatbed scanner glass and lid

1. Turn the printer off, then disconnect the power cord.

2. Lift the scanner lid.

3. Spray a soft, lint-free cloth with glass cleaner, then wipe the scanner glass, glass strip (if present), the white backing under the scanner lid, and the white strip under the lid (if present) until clean, dry, and streak-free.

      CAUTION: 

   To protect the interior printer parts, do not spray the cleaner directly on the glass or on the underside of the lid.

   Figure : Clean the scanner glass and under the lid, and any glass or white strips (if present)

4. 1. 

      White scanner lid backing

   2. White ADF scanner lid strip (if present)

   3. Glass ADF scanner strip (if present)

   4. Main scanner glass

5. Reconnect the power cord, turn on the printer, then close the scanner lid completely.

6. Load the original document or photo, then try to scan. Make sure the original document or photo is in good condition and free of tears, creases, folds, staples, or tape.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.