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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-29-2018 11:09 AM

HP Recommended
Product: OfficeJet Pro 8710

When I try to copy something using the glass, I get a working symbol with "Copying 1/1" then immediately it switches to "Copy Canceled" and spits out a blank sheet of paper. 

 

PS. Worked fine a day ago.

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-05-2018 02:35 AM

HP Recommended

Hi @HOLLYGB66

 

Have you checked the paper size that is loaded in the input tray versus what the copy settings?

 

There might be a mismatch which causes the "Copy Cancelled" error.

 

Refer to this post:

 

https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Change-Paper-Size-OfficeJet-Pro-8710/td-p/...

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
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Question / Concern Answered, Click "Accept as Solution"

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9 REPLIES 9

‎01-30-2018 06:24 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Have you tried to switch off the printer, unplug the power cord, wait for 1 min,  plug in the power cord into a wall socket (not an extension plug) and power on > then try to copy.

 

Hope that helps!

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎01-30-2018 07:07 AM

HP Recommended

I just tried this and it did not work.  When it started doing this, I had copied one thing, opened the paper tray to put that paper back in to copy on it again like I've done in the past. The touch screen had changed. I'm not sure if I hit a wrong button or what, but it hasn't copied since.

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‎01-30-2018 07:14 AM

HP Recommended

Hi @HOLLYGB66,

 

 Check out these resources :

 

HP Officejet Pro 8720/30/40 Front Panel Tips

 

HP Officejet Pro 8710 / 8720 /8730 /8740 : Copy & Scan a 2 sided document using the ADF

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎01-30-2018 07:55 AM

HP Recommended

While both of those are interesting videos, that is not my issue. I am just trying to put something on the glass, press COPY, BLACK, and I get "COPY CANCELED" and a blank sheet.

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‎01-30-2018 06:00 PM

HP Recommended

HI @HOLLYGB66

 

Thanks for the update.

 

Does this also happen on "Color" copy?  

 

Are you able to Scan using the HP Software? (trying to determine if the scanner is faulty)

 

Thanks.

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎02-04-2018 08:39 PM

HP Recommended

Does the same thing using color and it scans fine. Just won't copy. 

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‎02-05-2018 02:35 AM

HP Recommended

Hi @HOLLYGB66

 

Have you checked the paper size that is loaded in the input tray versus what the copy settings?

 

There might be a mismatch which causes the "Copy Cancelled" error.

 

Refer to this post:

 

https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Change-Paper-Size-OfficeJet-Pro-8710/td-p/...

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎02-05-2018 03:12 PM

HP Recommended

Funny you would say this. My paper ran out in the tray. When I refilled the paper, the copy function is now working! I didn't do anything to make it get off and I only replaced regular paper with regular paper. I hope it doesn't do it again! 

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‎02-05-2018 05:31 PM

HP Recommended

Hi @HOLLYGB66,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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