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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Deskjet F4580 All-in-One Printer
Microsoft Windows 10 (64-bit)

I am no longer able to use the scan functionality of my hp deskjet f4580. earlier i used the HP solutions center software which uses flash. since flash itself is discontinued, i cannot use it anymore. i tried with the HP smart app as recommended by HP, but it doesn't detect the scanner.

 

is the scanner functionality supported on windows 10? if so, how can i use it?

1 REPLY 1
HP Recommended

@teflavin 

Hello,

HP retires drivers and support for products that are 10 years old or more since they were released.
Unfortunately, HP no longer provides drivers and support for this printer.

Please use the HP DeskJet F4500 series Full feature Software and Drivers to install your printer.
Right-click on DJ_AIO_06_F4500_140_408-5.exe, then on Run as administrator, and then click Yes. Follow the instructions to install your printer.


Concerning HP Solution Center, go to HP Solution Center doesn't open.
For the maintenance of your printer, please use HP Print and Scan Doctor.

  1. Open the HPPSdr.exe.
  2. In the HP Print and Scan Doctor app, click on Start.
  3. Select your printer, then click on Next.
  4. Wait for HP Print and Scan Doctor to load the information from your printer.
  5. Click on the Printer menu, then on Printer Services....

You want to make a shortcut on the Windows desktop of the HP Scan application, do the following:

  1. Please go to the following path:
    • C:\Program Files (x86)\HP\Digital Imaging\bin
  2. Right click on hpiscnapp.exe, then click on Show more options, and then on Create shortcut.

Otherwise, try the HP Smart App.

You may be able to scan using HP Scan Extended!


It will be installed under Start > All Programs > HP:

https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

 

HP Scan and Capture: You can download and Install HP Scan and Capture app from Microsoft store. Here is the link: https://www.microsoft.com/en-us/p/hp-scan-and-capture/9wzdncrfhwl0?rtc=1&activetab=pivot:overviewtab
For more information on how to use this app, refer: https://support.hp.com/in-en/document/c04675206


Don't hesitate to contact us in case of need.

Best regards,:Wink:



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