Office Jet 5252 Keep getting a error message when I try to scan

[manisnana2009]

I've had the office jet for about 6 months never had any problems until now. I've been trying to scan something all day and I either get a error that says the scanner is in use by another person/computer of the one 've been getting the last couple of hours is "the hp officejet 5200 was not found" I've been using it to copy and print from the same laptop. any suggestions I'm right in the middle of a project any suggestions would be appreciated. I only have this one laptop so I can't use the printer anywhere else...HELP!

[greenturtle]

Hi,

Thanks for using the HP Support Community.

Try the following  steps:

1. Can you try to restart your PC and see if it works?

2. Try a TCP/IP port

1. Create a TCP IP port
   
   1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
   2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
   3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
   4. Type in the proper IP address for the printer.
   
   This video resource will show you how to do it:
   Create & Use TCP IP port 
   
   Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties.
   
   

3. Uninstall and reinstall Software

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-5200-all-in-one-printer-series/1409573...

Go to Software Utility and download "HP OfficeJet 5200 All-in-One Print and Scan Driver and Accessories"
3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software 

Hope that helps!