Office Jet 9010 problem locating it

[drlj1]

I have been having problems with my AIO 9010. Faxes not coming in to me, although they go out.

Trying to scan-not finding the machine, although it is on and blue light for internet is strong. How can I fix it?

Did a Easy Start UP and put in my IP address, and it's still not finding it! Frustrating

[Kuroi_Kenshi]

Hi @drlj1,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your OfficeJet 9010 isn’t being found on the network for scanning, and incoming faxes aren’t reaching you even though outgoing faxes work. Let’s go through a few steps to check what could be causing this.

Confirm the printer’s network connection
– On the printer, open Wireless Settings and print a Network Configuration page.
– Make sure the printer has a valid IP address in the same range as your computer (for example, 192.168.x.x).

Check for “AP Isolation” or “Guest Wi-Fi”
– If the printer is on a guest network or a Wi-Fi with device isolation, computers won’t find it.
– Connect both the printer and computer to the same main Wi-Fi network.

Assign the printer a manual IP address
– On the printer: Settings > Network > Advanced > IP Settings > Manual.
– Use the same IP address you see on its report and save. This prevents the router from changing it.

Run HP Scan Doctor or HP Smart again
– Restart your computer and the printer, then open the HP Smart app and re-add the printer.
– When adding, select “Add by IP address” and enter the printer’s static IP.

Check firewall settings
– Firewalls or security software can block scanning.
– Temporarily disable the firewall, try scanning, then re-enable it and allow HP programs through.

Make sure Web Services (for scanning to email/cloud) are enabled
– On the printer, go to Web Services and ensure they’re turned on.
– If needed, disable and re-enable Web Services to refresh the connection.

Verify fax setup
– Ensure the phone line is connected directly from the wall jack to the printer’s LINE port.
– Run the Fax Test Report from the Fax Setup menu to confirm dial tone, connection, and line configuration.

Restart the router
– A full router restart resets routing tables and reconnects devices properly.
– After rebooting, wait for the printer to reconnect, then try scanning again.

I hope this helps.

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Best regards,