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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-14-2025 02:35 PM

HP Recommended

I have an 

Office Jet Pro 6978. It’s saying printer failure. 

Category:
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1 REPLY 1

‎01-14-2025 04:55 PM

HP Recommended

what does the printer status report show?

HP Smart diagnostics show anything? 

Print and scan doctor show the problem?

 

Did this just happen after a printer firmware upgrade?  After a windows update?

just guessing:  This could be a problem with feeding the paper or possibly an ink problem

https://www.youtube.com/watch?v=wsRqP3gDmfc&t=74s&ab_channel=HPSupport

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