Office Jet Pro 9010 wont scan from Mac

[SeanLJG]

Trying to scan from HP smart on Mac desktop.  Get this error. I can print. I can see ink status but can't get to scan

[Kumar0307]

@SeanLJG, Welcome to the HP Support Community!

Which version of macOS are you using?

I understand you are not able to scan. Let us try these steps:

Do you have an anti-virus program installed on the MAC?

• Make sure the printer and the MAC are connected to the same wireless network.
• This printer supports only 2.4GHz network. So, the MAC should be on the 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Update the printer firmware

Click here to know different methods of updating printer firmware.

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

Add the printer to the HP Smart app. Try scanning.

Use the HP Easy Scan or Apple Image Capture to scan from your MAC as shown in this document and check if that works. 

Hope this helps! Keep me posted. 

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