OfficeJet 250 not scanning

[Mermaid81]

My MAC OS is actually version 12.7

I have had problems scanning for two years. An Executive Escalations printer specialist shared my screen for an hour twice, so 2 hours total and was unable to fix the problem with my printer scanner not working. He mentioned something about HP not having some features available for MAC computers. I cannot believe that I cannot use my scanner for that reason!

I wonder if the problem is because the OS is newer than what is listed. I Installed HP smart from the App Store but it didn't fix the problem.

Did anyone have this issue, and if so, what is the solution?

Thank you.

[A_Gayathri]

Hi @Mermaid81,

Welcome to the HP Support Community

I understand you are facing a scan issue with your HP OfficeJet 250 not scanning. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Does the copy also have the same issue?
• Are you able to get good-quality scans using the automatic document feeder?
• What application are you using to scan?
• Have you tried using an alternate scanning application?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

If the issue persists, then please follow the steps mentioned in this document: Resolve scan quality problems on HP printers

follow the steps mentioned in this document:  HP Printers - Scanner not found or connected (Windows, Mac)

How to fix a ‘scanner not found or connected’ error in macOS | HP Printers | HP Support  Please refer to this video 

Hope this helps! Keep me posted. 

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