OfficeJet 3830 Will not copy or scan

[ck9206]

I have been using this printer for only 2 months - brand new, out of the box. It was working fine and all of a sudden stopped copying and scanning. I have tried doing the reset with unplugging the power cord, restarting, etc. I have uninstalled the software and reinstalled it.  When i turn the computer on, it makes a loud noise.  When I go to copy or scan, the printer does not do anything. There is no error message. 

[DavidSMP]

Hi @ck9206,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding assistance with the p[printer having copying and scanning issues.  I will be delighted to assist you here.

Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a power outage or surge?
• Did you copy directly from the printer?

For now please try these steps:

• If you’ve copied directly from the printer please perform these steps again.
• Please make 1 copy each directly from the flatbed and the document feeder of the printer without any communication from the computer and check if it copies fine.
• If it copies fine from both locations, then please uninstall and reinstall the printer software. This should fix the issue.
• If it fails to copy, then please perform the relevant steps for copy related issues from this link: http://hp.care/2fT82w8 and check if the issue gets resolved.

If it does not, then the printer has a hardware issue and needs to be replaced by calling HP phone support.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[ck9206]

Thank you for your response.  The link in this step:

If it fails to copy, then please perform the relevant steps for copy related issues from this link: http://hp.care/2fT82w8 and check if the issue gets resolved.

is bringing me right back to my original post.  Can you please provide a corrected link?

Thank you.

[DavidSMP · Accepted solution]

Hi @ck9206,

I read your super quick response. Thanks for the response. You've done great. Hats off to you for a job well done. 🙂

The corrected link is http://hp.care/2fSj05e

Please try the prescribed steps and if it fails to copy contact  HP phone support to get the printer replaced.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[ck9206]

Thank you so much! Cleaning the rollers is what worked!! Will remember this in the future. 

[DavidSMP]

Hi @ck9206,

I reviewed the post comprehensively. You've been meticulous in your approach and paying attention to detail. You've displayed immaculate patience and a great attitude to resolve the issue.Kudos to you for a job commendably done. It is greatly appreciated. 🙂

Trust me I've done all I can to help you here. It has been an absolute privilege to have worked with you and to share this platform. 🙂  I honestly hope the product works great and stays healthy for a long time. 🙂

If this helps, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos for my efforts to help. Please remember if you as a customer do it, it will motivate us to assist a lot of other customers and churn out more solutions for their benefit.

Thanks and have a beautiful year ahead. 🙂

[An2018]

I went to the HP.com website, download and updated my printer drivers. A pop up of "print/scan doctor' came up (to the right of my screen) and it reapplied the drivers and now my scanner is working.