OfficeJet 5200 series printer

[NormTX]

I made copies today using the auto feed tray at the top. The document printed but it has 3 vertical straight lines printed on it. I tried again laying the document flat on the glass and that worked fine. I also printed from my ipad and that worked with not issue. I tried again later with the auto feed and had the same issue.

I have copied multi page items before using the autofeed with no issues.

[The_Fossette]

@NormTX,

Welcome to the HP Support Community!

I recommend you follow the below steps and check if it helps.

1. Gather the following materials:

   • A clean, lint-free cloth, or any cloth that does not come apart or leave fibers

   • Distilled, filtered, or bottled water (tap water might damage the printer)

2. Remove the original document from the ADF.

3. Turn off the printer.

4. Disconnect the power cord from the rear of the printer.

5. Open the ADF cover.

6. Find the paper pick rollers and the separator pad inside the ADF.

   Figure : Example of the paper pick rollers and separator pad in a LaserJet printer

   

   Figure : Example of the paper pick rollers and separator pad in a OfficeJet printer

   

7. Lightly dampen a clean, lint-free cloth with filtered or distilled water, then squeeze any excess liquid from the cloth.

8. Use the damp cloth to wipe any residue off the paper pick rollers and the separator pad.

9. Leave the ADF cover open for two minutes to allow the paper pick rollers and separator pad to dry.

10. Close the ADF cover.

11. Reload the original document print side up in the document feeder tray. Gently slide the document into the printer as far as it can go.

12. Slide in the paper width guides until they are snug against the paper.

    Do not push the paper width guides in so far that they bend the paper.

13. Reconnect the power cord to the rear of the printer.

14. Turn on the printer, then try to copy.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[NormTX]

     Thank you for your response. I followed your directions to a T and the end result was no change. I still get the verticals lines when I copy from the auto feed on top. I did it twice and still no change.  

     Your thoughts for next steps?  My warranty still has 10 months. 

Norm Jacob

Frisco,  TX

[The_Fossette]

@NormTX,

Reset the printer to clear certain error states, and then check the power source to make sure the printer is getting enough power to operate the copier.

1. With the printer turned on, disconnect the power cord from the printer, disconnect the power cord from the power source, and then wait 30 seconds.

2. If you are using a power strip or multi-plug adapter, connect the cord directly to a wall outlet to make sure the printer is getting enough power.

3. Reconnect the power cord to the printer, and then try making a copy.

   • If the issue persists, connect the printer to a different wall outlet to determine if the original outlet is causing the issue.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!