OfficeJet 5255 won't scan

[Lizardy]

Hello,

I have an HP OfficeJet 5255 that will print, but won't scan. On my printer, I can click scan and it says I need to get the HP Smart App which I have. I have supposedly updated the drivers but whenever I go into the app the computer says "HP OfficeJet 5255 could not be found". I have tried all of the suggestions, and performed a hard reset and reinstalled the software with no successful results.

[sandytechy20 · Accepted solution]

@Lizardy

Welcome to the HP support community.

I understand that you are getting a scanner connection error, I am glad to assist you.

Run the Print and Scan Doctor

• Download and run HP Print and Scan Doctor to automatically diagnose and resolve printer hardware and connection issues.
• After the Print and Scan Doctor opens, click Fix Scanning to test your scanner, and then follow any instructions to resolve the issue.

Check Windows Image Acquisition settings

• Windows Image Acquisition (WIA) is a Windows service that helps communication between the computer and scanners. If WIA is not activated, scan jobs can fail.
• In Windows, search for and open View local services.
• In the Services window, scroll down the list and find Windows Image Acquisition (WIA).
• Look at the Status and Startup Type values.
• If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.
• 
• If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.
• If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.
• Try to scan

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

[Lizardy]

I restarted the Windows Image Acquisition (WIA) which said it was running then tried to scan and it worked. Thank You.

[sandytechy20]

@Lizardy

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.