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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-16-2023 05:33 AM - last edited on ‎07-06-2023 06:23 AM by HP Administrator

HP Recommended
Product: HP OfficeJet Pro 8720 All-in-One Printer

Lately my printer randomly activates, says "Scanning", does a scan (nothing is in the document feeder or flatbed) then stops.  Nobody is trying to do a scan.  I'm concerned that someone is accessing the printer remotely.  I am an InstantInk subscriber so I can't isolate the printer from the network.

Are there logs so I can get information about where these scan attempts are coming from?

What/who is initiating them?

Category:
3 REPLIES 3

‎06-18-2023 01:52 PM

HP Recommended

Hi @stvcisco,

 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

 

I suggest that you follow the steps listed below to update the firmware from HP Smart App.

1. Go to 123.hp.com (Android, Apple iOS, iPad OS), or HP Smart - Microsoft Store (Windows), or HP Smart - Mac App Store (Mac) (if not installed).

2. After completing the printer setup, click or tap on the printer’s name.

NOTE: Menu names, locations, and available settings vary by printer model.

3. Under Advanced, select Printer Home Page (EWS) or Advanced Settings.

4. Click or tap Tools or Web Services.

5. Click or tap Printer Updates or Product Update, and then click or tap Check Now.

 

You may also refer to this weblink: https://support.hp.com/us-en/document/ish_1776648-1643972-16 

 

I hope this helps.
Take care and have a good day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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‎06-19-2023 06:30 AM

HP Recommended

I followed the instructions and confirm that the latest firmware was already installed.  

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‎07-05-2023 04:10 PM

HP Recommended

Hi @stvcisco,

 

This issue might require one on one interaction over the phone to fix it.

 

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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