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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-02-2016 07:24 PM

HP Recommended
Product: OfficeJet Pro 6830
Operating System: Microsoft Windows 10 (64-bit)

I bought an HP OfficeJet Pro 6830, and I cannot figure out how to scan documents from the printer to my computer as PDFs. It only scans them as JPEGs.

 

The documentation I found online says that the PDF option should be present on the touchscreen, but the only options on my printer are to scan to computer, scan to fax, scan to e-mail, etc.

 

I have Windows 10 and a new HP laptop.

 

Can anyone help?

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-02-2016 07:46 PM

HP Recommended

Hi,

 

Thanks for your feedback.

 

The disk that came with the printer may or may not have the Win 10 OS support as the priter was launched before Win 10 was available - hence the URL for download would be a surer way of getting the WIn 10 OS FULL feature software. 

 

We'd recommend that you download (save to hard disk) rather than to install in online.

 

After installing the FULL feature software, you will be able to scan to PDF.

 

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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5 REPLIES 5

‎06-02-2016 07:26 PM

HP Recommended

Hi,

Thanks for using the HP forum.

Can you download and install the FULL feature printer software from HP for your operating system:

 

http://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-6830-e-all-in-one-printer-series/53...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

 

The Scan to PDf feature will be available.

Scan to Computer
https://goo.gl/Ob5wp5

Hope that helps!



I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎06-02-2016 07:42 PM

HP Recommended

I used the disc that came with the printer to install the printer software. Was that not the full version you speak of?

Was this reply helpful? Yes No

‎06-02-2016 07:46 PM

HP Recommended

Hi,

 

Thanks for your feedback.

 

The disk that came with the printer may or may not have the Win 10 OS support as the priter was launched before Win 10 was available - hence the URL for download would be a surer way of getting the WIn 10 OS FULL feature software. 

 

We'd recommend that you download (save to hard disk) rather than to install in online.

 

After installing the FULL feature software, you will be able to scan to PDF.

 

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎06-02-2016 09:56 PM

HP Recommended

Thank you. That did the trick. I appreciate the help.

Was this reply helpful? Yes No

‎06-02-2016 11:13 PM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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