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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-07-2022 08:33 PM

HP Recommended
Product: HP Officejet Pro 6835 e-All-in-One Printer

I can not shut off the printer and I am not able to scan. Called today the hotline, did a complete reset, try to scan via hp smart or direct on laptop via settings -> printers. Both didn‘t work. Staff from hotline tells me I need a new printer. I got this printer 3years ago from HP as a replacement because my go printer before didn’t work any more shortly after warranty was over. Is this hp quality a joke? Even find out today the replacement was not new and only a refurbished printer. I don’t know what to do.
somebody has an idea? Should I file a complaint with hp? And maybe this experience should be shared in the internet as well. 

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