• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-07-2022 08:33 PM

HP Recommended
Product: HP Officejet Pro 6835 e-All-in-One Printer

I can not shut off the printer and I am not able to scan. Called today the hotline, did a complete reset, try to scan via hp smart or direct on laptop via settings -> printers. Both didn‘t work. Staff from hotline tells me I need a new printer. I got this printer 3years ago from HP as a replacement because my go printer before didn’t work any more shortly after warranty was over. Is this hp quality a joke? Even find out today the replacement was not new and only a refurbished printer. I don’t know what to do.
somebody has an idea? Should I file a complaint with hp? And maybe this experience should be shared in the internet as well. 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.