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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 6978 All-in-One Printer
Microsoft Windows 11

I think my Pro 6978 use to scan multiple documents into one PDF.  I use the App HP Smart but I cannot find the + button Google search says to click.  How do I scan 10 document feeder pages into one PDF?  I see many many questions but no answers.  I hope this gets one.

3 REPLIES 3
HP Recommended

Hi,

You may load multiple documents on the top document feeder (facing app) to scan multiple pages.

 

Additionally, ensure the select Scan Resolution is set as 300DPI or a lower resolution, else the Plus button won’t be available, as higher scan resolution’s don’t support multiple pages scanning.

 

Shlomi



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HP Recommended

Thank you much for your reply.  I am confused as to where to scan.  I currently have HP Smart set up and nowhere can I find the plus button to scan multiple pages into one PDF.  On my printer itself when I click on scan it says I am not set up to scan to computer however when I follow the link it asks to install HP Smart.

 

What am I missing here?  How do I install "scan to computer" if the link on directs me to HP Smart that I already have installed?

 

I cannot find anywhere to set resolution in the HP Smart icon.

HP Recommended

I researched further and found this notation.  I am the one who set up the computer/printer.Screenshot 2023-03-21 102634.jpg

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