OfficeJet Pro 7740 Scan at an angle

[RudC]

Every time I scan trought the document feeder with the HP Smart App or using windows App my scan goes out inclined (I already tried to clean the rollers, they were clean) I reinstalled it on a clean copy of windows on another computer and does the same thing, this is a brand new OfficeJet Pro 7740

[Betty0610]

@RudC

Welcome to the HP Support Community.

I'd be happy to help.

Does the same happen with copies too from the feeder?

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!