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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-17-2021 10:42 AM

HP Recommended
Product: OfficeJet Pro 7740
Operating System: Microsoft Windows 10 (64-bit)

Brand new printer, had it less than a week. It prints fine, it scans fine, but copies come out blank. Tried using the ADF and straight on the glass. Either way, a blank piece of paper comes out. Yes, I have made sure the paper is facing the correct direction (up in the ADF and down on the glass).  I tried both and it had the same outcome:  It said it could not pull the original. Either way, it gives an error saying " The document feeder was not able to pick up the original." Even if it pulled the document through the ADF, and even when the document was on the glass. Please help.

 

 

Category:
1 person had the same question
2 REPLIES 2

‎06-18-2021 09:35 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Seems to be a defective scanner.

Would suggest to bring it back to the store and have it replaced.  

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎07-12-2023 08:47 AM - edited ‎07-12-2023 08:49 AM

HP Recommended

Hi community users!

 

The steps in the link below may help you resolve the issue:

 

Resolve copy problems with HP printers

 

You can also use the Scan Doctor tool to diagnose your printer:

 

HP Print and Scan Doctor for Windows

 

SofiaML
HP Support Community

I work on behalf of HP.
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