OfficeJet Pro 8020e - Cannot download full drivers/software for scanning

[SwarlitoSupreme]

Hello, 

Recently I had to unfortunately reset my PC, which led to me losing a lot of software I've accumulated over time- including the full drivers/software for my HP OfficeJet Pro 8028e. 

When I first purchased my printer, it was within warranty and I ended up having someone remotely go through my PC and fix the issue. My printer is long past it's warranty expiration date, but you would think clicking on a link to download the full drivers would be pretty straight forward.. apparently it isn't. 

I've tried to download the drivers from the HP website, as well as followed the instructions posted in several forum threads and YouTube videos - all with no success. 

I've removed my printer and re-added it to my Windows. I've tried to delete/uninstall the software in case the file(s) somehow got corrupted during download/install. I can download and open HP Smart, but I only get a few steps in before I receive an error message or the loading screen just goes blank/white and nothing happens. 

Can someone please advise me on how to fix this issue? 

[Mr_RadhaTech]

Remote help may still be possible, even though the printer is out of warranty. However, HP may charge for one-to-one technical assistance, and availability depends on your country, the printer’s support status, and the specific issue.

For that you may need to reach out directly to HP support using the link I provided and contact them via online call or call. Open this link- https://support.hp.com/us-en/ then select your region from the bottom and choose contact hp agent directly. Depending on your region it may or may not be harder to contact. Ask for their help and ask ultimately remote help if needed. (Don't purchase anything of shown there)