OfficeJet Pro 8710 Screen Stuck at Scan setup

[Sam1280]

I can't seem to find a solid solution to get the screen past setting up the scanner.  It sends me to the install files page to run HP smart, which I run through, but the screen never changes.

Any help would be appreciated.

[VikramTheGreat]

Hi @Sam1280,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can imagine how frustrating it must be to see your HP OfficeJet Pro 8710 stuck on the scanner setup screen, especially after running HP Smart and expecting it to move forward. Let’s walk through the most effective steps to get your printer unstuck and working smoothly again.

Recommended Steps to Fix Scanner Setup Freeze

1. Perform a Full Power Reset

This clears temporary glitches:

• Turn off the printer.
• Unplug the power cord from both the printer and the wall.
• Wait 60 seconds.
• Plug it back in directly to a wall outlet (not a surge protector).
• Turn the printer back on.

2. Reinstall HP App and Printer Drivers

Sometimes the HP app doesn’t fully register the scanner setup:

• Uninstall HP Smart from your PC.
• Go to HP OfficeJet Pro 8710 All-in-One Printer series | HP® Support and download the latest full-feature driver for Windows 11. 
• Reinstall HP App from HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site.

3. Use the HP app Diagnose & Fix Tool

This tool can automatically detect and resolve setup issues:

• Open the HP app.
• Click the wrench icon (bottom left).
• Select Diagnose & Fix.
• Follow the on-screen instructions.

4. Check for Scanner Hardware Issues

If the screen remains stuck:

• Try a copy function from the printer itself.
• If the scanner bar doesn’t move or light up, it may be a hardware fault.
• In that case, follow Scanner Failure error on HP printers (Windows, macOS) | HP® Support.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat