OfficeJet Pro 9020 series will not scan with HP Smart with M4 MacBook Pro

[getthisdone]

HP OfficeJet Pro - that printed, scanned, copied, etc., just fine with my (now defunct iMac) will no longer scan using HP Smart. The error message: "This feature is not supported by the selected printer. Connect to a different printer to use this feature." Uh... why? This feature worked just fine with a previous computer. Now, with a MacBook Pro M4 chip running Sequoia 15.1.1, no luck. HP Smart, from the app store, is installed. Printing from the computer works fine.

Suggestions, please?

thanks.

[zoey7886]

@getthisdone, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding HP OfficeJet Pro!  
We're thrilled to have the opportunity to assist you and provide a solution.

It sounds like a compatibility issue between HP Smart and your new MacBook Pro with the M4 chip running macOS Sequoia 15.1.1. Here are some troubleshooting steps to resolve the scanning issue:

1. Check for HP Smart & macOS Updates

• Ensure HP Smart is updated to the latest version from the Mac App Store.
• Check for macOS updates (Apple menu  > System Settings > Software Update).

2. Reset the HP Smart App

• Open HP Smart.
• Go to HP Smart Preferences > Reset HP Smart.
• Restart your Mac and try scanning again.

3. Reinstall HP Smart & Printer Drivers

• Uninstall HP Smart from the Mac.
• Remove the printer: System Settings > Printers & Scanners > Select your printer > Remove (-).
• Restart your Mac.
• Reinstall HP Smart from the Mac App Store and re-add your printer.

4. Use Apple’s Image Capture App Instead

If HP Smart still doesn’t recognize the scanner, try:

1. Open Image Capture (Finder > Applications > Image Capture).
2. Select your printer/scanner from the sidebar.
3. Try scanning from there.

 

[zoey7886]

5. Check HP Easy Start or Use AirPrint Scanner

• Download and install HP Easy Start from HP’s official website.
• Check if AirPrint scanning works:
  • System Settings > Printers & Scanners > Select your HP printer > Check if it says "AirPrint" under "Use".
  • If AirPrint is available, try scanning with Preview or Image Capture.

6. Reset the Printing System (Last Resort)

• System Settings > Printers & Scanners.
• Right-click (or Control + Click) in the printer list and choose Reset printing system.
• Re-add your printer and try scanning again.

Let me know if you need further assistance! 😊

Take care, and have an amazing day! 
 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

Regards,