Officejet 4650 All-In-One with Windows 11 - Cannot FAX using landline, only option is Mobile Fax

[MisterDarcy]

Officejet 4650 All-In-One with Windows 11 - Cannot FAX using landline, only option is Mobile Fax.  I have had this print for a few years now and have never had an issue.  Now I have a Laptop, which I have used to print to this same printer in the past, but now I need it to fax using a landline.  I tried looking for the drivers HP says I need to install but it does not let me fax from the printer.  I'm tired of trying to look for a solution.  Oh and of course my warranty has expired so HP doesn't provide me with a contact number to call for help.  Does anyone have answers?  Thanks

[Sneha_01]

Hi @MisterDarcy,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet 4650 All-in-One printer is not allowing you to fax using a landline and is only offering a Mobile Fax option, it sounds like there may be an issue with the printer's configuration or drivers. Here’s a step-by-step guide to help you troubleshoot and resolve this issue:

1. Verify Fax Hardware and Connections

Check Phone Line: Ensure the phone line is properly connected to the LINE port on the back of the printer. The PHONE port should be connected to a telephone if you’re using one.

Phone Line Test: Confirm that the phone line is working by connecting a phone to the line and making a call.

Inspect Cables: Ensure that all cables are securely connected and undamaged.

2. Configure Fax Settings

Access Printer Menu:

1. On the printer’s control panel, tap Fax to enter fax mode.

Set Up Fax:

1. Go to Setup or Settings on the printer.
2. Select Fax Setup or Fax Setup Wizard.
3. Follow the on-screen instructions to configure the fax settings, including the phone number and other details.

3. Install or Update Printer Drivers

Download Drivers:

1. Visit the HP Support website and search for the HP OfficeJet 4650 All-in-One.
2. Download the latest drivers and software for your printer and operating system (Windows 11).

Install Drivers:

1. Run the downloaded driver installation package.
2. Follow the on-screen instructions to complete the installation.

4. Configure Fax from Computer

Open HP Printer Software:

1. On your computer, open the HP Printer Software that was installed with the printer drivers.
2. Navigate to the Fax section.

Setup Fax:

1. Ensure that the fax setup options are correctly configured for a landline.
2. Follow the prompts to set up the fax settings and configure the landline.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support