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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-30-2015 08:03 AM

HP Recommended
Product: Officejet 6700
Operating System: Microsoft Windows 8.1 (64-bit)

Hi,

Yesterday I printed a Printer Status Report for my Officejet 6700 and noticed an entry for Scanner Glass Test.  This was under Scan Settings.  I looked at the User Guide and didn't find anything for a Scanner Glass Test.  What is this test and when would I run it?  Also, how would I run it?

 

Gary

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-31-2015 01:55 PM

HP Recommended

Hi there @garyg45 , I hope you're well!

I saw your post about how you noticed the entry for a "Scanner Glass Test" on the Printer Status Report however, did not find information about the Scanner Glass Test in the User Manual. The reason is that the Scanner Glass Test is used by our service departments and you, yourself do not need to be concerned with a Scanner Glass Test at all. If the copies are working successfully, the printer itself is alright!:)

 

If there is an issue you are experiencing, feel free to let me know the details and I will do my best to help you with the problem.

 

Have a great Tuesday!

ℜ a i n b o w 7000

I work on behalf of HP



★Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!

View solution in original post

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4 REPLIES 4

‎03-31-2015 01:55 PM

HP Recommended

Hi there @garyg45 , I hope you're well!

I saw your post about how you noticed the entry for a "Scanner Glass Test" on the Printer Status Report however, did not find information about the Scanner Glass Test in the User Manual. The reason is that the Scanner Glass Test is used by our service departments and you, yourself do not need to be concerned with a Scanner Glass Test at all. If the copies are working successfully, the printer itself is alright!:)

 

If there is an issue you are experiencing, feel free to let me know the details and I will do my best to help you with the problem.

 

Have a great Tuesday!

ℜ a i n b o w 7000

I work on behalf of HP



★Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
1 person found this reply helpful
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‎03-31-2015 02:09 PM

HP Recommended

Rainbow7000,

No, I'm not experiencing problems scanning or printing.  I was just curious about the test.

 

Gary

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‎06-27-2017 10:38 PM

HP Recommended

I am haveing trouble with my printer.  When i go to copy something, the printer says say starting copy but nothing happens.  When i turn on the printer i see the scanner light bar move.

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‎06-28-2017 06:22 AM

HP Recommended

Rainbow7000,

I forgot to mention that you can consider my question answered and this issue is solved.

 

Gary

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