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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-09-2022 03:28 PM

HP Recommended
Product: HP Officejet Pro 8600 e-All-in-One Printer - N911a
Operating System: macOS 12.0 Monterey

I can't get the scan to computer feature of Officejet 8600 to work with M1 Mac running OS 12.2.1. Prints fine, scans fine using HP Smart version 13.4.2. I would like to be able to scan from the computer like I could with an older Mac and older Mac OS.

 

The Officejet 8600 doesn't recognize the M1 Mac. I can't find anyplace to enable scan to computer like I could on older HP printer app. 

 

Can this be fixed?

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-15-2022 06:31 AM

HP Recommended

@Jayhawk1971, Welcome to the HP Support Community! I’m here to help.

 

I understand you would like to use the Scan to computer option on the printer screen. HP Smart app does not support this feature.

 

However, you may use the HP Easy Start app to enable this feature.

 

Please follow the below version of HP Easy Start. As soon as it launches, open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to install both the HP Easy Scan and HP Essential Software options, once completing the installation you will be able to scan from the printer front panel:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎03-15-2022 06:31 AM

HP Recommended

@Jayhawk1971, Welcome to the HP Support Community! I’m here to help.

 

I understand you would like to use the Scan to computer option on the printer screen. HP Smart app does not support this feature.

 

However, you may use the HP Easy Start app to enable this feature.

 

Please follow the below version of HP Easy Start. As soon as it launches, open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to install both the HP Easy Scan and HP Essential Software options, once completing the installation you will be able to scan from the printer front panel:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎03-21-2022 03:36 PM

HP Recommended

KUMAR, thank you for replying. The procedure you supplied solved my issue.

 

A couple points you didn't mention caused me some minor troubles:

1. I discovered that after using HP Easy Start to Uninstall HP Software, I still had an instance of the HP Smart app on my machine. I had used the Apple App store to download and install HP Smart; maybe this is why HP Easy Start didn't find it. So I manually deleted that instance.

2. Using HP Easy Start to "Set Up New Device" didn't go entirely smoothly. The application seemed to "hang". After a little Internet searching, I found others had experienced similar behavior. So I went directly to download software and from that point all was straightforward.

Was this reply helpful? Yes No

‎03-22-2022 05:11 AM

HP Recommended

@Jayhawk1971

 

I will consider the above points as feedback.

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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