Officejet 8710 Fax not saved

[ark210]

What settings do I need to enable and which to disable in order to receive and print a fax.

I can send a fax  but have difficulty receiving and printing.  Attached are pictures of the printer screen

showing fax successfully received and another from the Fax Report Log saying it was not saved and it did not print-out..... thanks for the help

 

[ark210]

What settings do I need to set to auto answer to receive a fax print the fax.

The printer panel says the fax successfully received but it did not print and the

printer panel says the fax was not saved.

Also what is the full driver for the HP officejet

[Nal_NR]

Hi @ark210,

Welcome to the HP Support Community. 

I'd like to help!

heck fax settings and the phone line connection when faxes are not received.

Perform the following tasks in the order given. Test fax transmission after each task to see if the issue is resolved. You can send a test fax to the HP Fax Test Service at 1-888-HPFaxme (1-888-473-2963). This free service sends a return fax within 5 to 7 minutes when fax is working properly. Your fax number must match the number you entered in the fax header to receive the return fax.

Print a fax test report

Run a fax test from the printer control panel to identify issues with the printer, phone line connection, or fax settings.

On the printer control panel, select Run Fax Test or Fax Test Report in the Fax or Setup menu.

Review the report for any tests that failed and follow any instructions to resolve the issue.

Check fax reception settings

Check fax settings to help identify issues when faxes are not received.

Fax settings are in the Fax or Setup menus on the printer control panel.

Turn Auto Answer on: If this feature is not enabled, you must manually answer incoming fax calls.

Set the number of rings to answer incoming faxes: If you have an answering machine, allow it to answer all calls first so the printer can detect the fax tones after the machine answers the call. Change the Rings to Answer setting to a higher number of rings than the answering machine is set for.

Adjust the answering machine message length and clarity: To ensure the printer can detect fax tones, shorten the answering machine greeting message to 10 seconds or less, make sure there is no background noise, and leave 5 seconds of silence at the end.

Set the ring type: Use the All Rings setting for a dedicated fax line or select Distinctive Ring if you set up a special ring pattern for the fax line.

Enable error reporting: The Fax Error Reports feature prints a report if an error occurs. If the error includes a numeric error code, go to HP Customer Support, and then search for the error code.

You may refer to this document for further assistance. 

Hope this helps! Keep me posted for further assistance.
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