Officejet 9025 Scan to Computer weirdness

[diehardbattery]

First off, I have never been able to find a straight answer as to whether I need the HP Smart app, the full feature software from HP, or both to get full functionality from this device.  Having both installed seems to bring its own set of issues.  

For now, I only have the HP Smart app installed on Windows 11 Pro.  When I initiate a scan from the printer via ADF, I select "Scan to (PC NAME)".  When selected I am presented with the following prompt on the PC:

Adobe is obviously not the correct choice.  I choose Scan and click OK.  The following sequence then takes place:

Nothing happens after this.  Upon checking the printer, my document has not moved from the ADF.  I also notice that it is attempting to scan via the glass.  I know the document is loaded correctly because the printer says "document loaded" when loading the ADF. 

Lastly, the following messages appear on the printer itself:

I do not understand the first printer message (visit 123hp.com) because the HP Smart app is already installed, functioning, and up to date via the Microsoft Store.

So, a few things.  Why am I getting a WSD prompt on my PC, scanning via glass (when I need ADF), and the weird messages the printer itself is giving?

[ShlomiL]

Hi,

You describe to scan using WSD scanning service offered by your operating system and not by HP Software, WSD uses Windows basic scan capabilities and do not offer PDF scanning or any advanced capabilities.

Download and install the HP full Feature Software and make sure that Scan to computer is enabled within the HP Software:

https://ftp.hp.com/pub/softlib/software13/printers/OJP9020/HPEasyStart-13.4.8-OJP9020_49_10_4644_2_W...

Now when you would select Computer from the printer screen you would find the HP Scan software option, shown with your PC name only and without any added words prior or after your PC name.

Shlomi

[diehardbattery]

Are you saying that I need both the full featured software and the HP Smart app installed then?  It's very confusing that I need 2 apps to have all functionality.