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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎04-29-2022 07:08 PM - last edited on ‎05-02-2022 05:24 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 9025 All-in-One Printer
Operating System: macOS 12.0 Monterey

When I first got this printer I was able to scan to a folder on my Mac and that quit working, then I just you scan to email. Recently I’m getting an error on the scan to email and I still can’t scan to a folder on my computer. All my email settings are correct and when I tested it sends a test email. When I scan the document to the email there’s an error. My firmware just updated recently and I have a feeling it’s been since then. How do I fix one or both of these things 

1 REPLY 1

‎05-05-2022 03:06 PM

HP Recommended

@cdgarland

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Please help us with the exact error you get.

 

Thanks 🙂


I am an HP Employee

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