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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-14-2019 06:48 PM

HP Recommended
Product: Officejet Enterprise Color Flow X585
Operating System: Microsoft Windows 7 (64-bit)

After following 'line by line'  instructions in the Users Manual to set-up

"Scan to Email",  a message appears that the attempt has failed.

 Hopefully there is someone in the Forum with actual experience

with this "Page Wide" printer. I have set-up this function on two other printers (Officejet Pro

8620 and OJ Pro 8720), but this one has me stumped!

 

2 REPLIES 2

‎05-14-2019 11:56 PM

HP Recommended

This model uses their enterprise level email system. Our most common situation we see for failure is either incorrect or missing DNS settings on the network page. Second common issue is customers using Office365 as the mail server without properly setting up the account. 

 

This video might provide guidance: https://www.youtube.com/watch?v=rT4BZbgl7ZM

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎05-16-2019 06:46 AM

HP Recommended

Hi Repairatrooper,

The video has been viewed several times. It seems as if everything has been done as it

should. The set-up almost  works.. When the Test Email is sent, there is a pause, then the screen 'blinks' 

and then another pause. This goes on for three cycles and then says that it failed.

Any suggestions?

 

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