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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-29-2018 08:09 PM

HP Recommended
Product: Officejet Pro 6830 e-All-in-One
Operating System: Microsoft Windows 10 (64-bit)

Hello!

 

Printer prints OK but does not scan. On selecting 'Copy' or 'Scan' from the control panel message returned states =>

 

Scanner Problem

Turn the printer off and then on again

If the problem persists the scanner has been damaged and cannot copy or scan.

 

Well I have power cycled the sytem several times. When I press copy or scan the message comes up immediately - No moving light. Is there an easy repair for this, blown bulb stuck bar switch etc.

 

Thanks!

4 people had the same question
1 REPLY 1

‎12-31-2018 04:40 PM

HP Recommended

@aymax2

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

Some scan error states might be resolved by running this automated troubleshooting tool for Windows computers.

  1. Go to HP Print and Scan Doctor to download and install the tool.

  2. Click Start on the Welcome screen, click your printer name, and then click Next to continue to the Finding and Fixing Problems screen.

  3. Click Fix Scanning, and then follow any on-screen instructions to resolve the issue.

    • If the error no longer displays, make a test copy to confirm the issue is resolved.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-officejet-pro-6830-e-all-in-one-printer-series/5390307/docum...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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