Officejet Pro 6830 - scanner stopped working today. Can't get scan to send to email

[Janell1]

I have used my scan to email many times and today it decided not to scan. The paper will feed through (tried on the glass also) and say scan successful, sending scan to email, then it asks me if there is more papers to scan (I say no), and goes back to the home screen, but I don't recieve the email. I have triple checked the email address, I have also shut down the printer, unplugged all connections, waited a few minutes, and reconnected to no avail! There has been no power outages since the last time I scanned and it says that I am connected. Please Help!

[Raj1788]

@Janell1

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Have you tried assisting Manual IP and DNS server?

Try to update the firmware for the printer.

Could you please help me with the operating system of your computer?

Eager to assist you!

Cheers:)

[Janell1]

Could you give me those three things you are asking in non tech terms please. I just know the basics.

[DavidSMP · Accepted solution]

@Janell1,

I reviewed the response and am glad to assist you here. It is awesome to hear from you again and your efforts are truly appreciated. As @

Raj1788 is out for the day, I am responding to you and am really glad to assist you here.

• Are you able to scan to the computer correctly?
• Are you able to make photocopies directly from the printer without any communication from the computer?
• Please provide the operating system associated with the printer. Is it Windows or Mac and what is the version of the OS?

For now, try these steps:

• Please perform a hard reset on the printer from this link: https://support.hp.com/in-en/product/hp-envy-120-e-all-in-one-printer-series/5203208/document/c00489...  and follow instructions from the section “Step 1: Reset the printer”
• Then update the printer’s firmware by following instructions from this link: https://support.hp.com/us-en/document/ish_1776648-1643972-16
• Use a USB cable to update the printer’s firmware by connecting it to the computer.

Now make 2 photocopies directly from the printer without any communication from the computer. If it copies correctly then try these steps to set up scan to email again. Follow all the relevant steps from this link:  http://h10032.www1.hp.com/ctg/Manual/c04381179 (User guide) and refer to pages 26-29 for steps on how to do it.

• This should fix the issue for you.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead and stay healthy. 🙂

[Janell1]

Thank you! The link you gave me to the hard reset worked and I am able to scan again!

[DavidSMP]

@Janell1,

I am happy for you that the issue is resolved. It is music to my ears. I hope the product works great and stays healthy for a long time.

Thanks and have a blessed week ahead.