Officejet Pro 6978 Print Works but Scan Doesn't Work

[Oldfive]

My print job works but scan doesn't work. The message is can't connect to the scan driver. Printer and Scan doctor fix shows the failure of "Driver Check".

[banhien · Accepted solution]

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@Oldfive wrote:

... Printer and Scan doctor fix shows the failure of "Driver Check".

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@Oldfive 

Sounds like you have not installed printer software and drivers on your computer. You have to do that first. The Doctor should download and install drivers for you but somehow it failed to do.

Please manually download the following software and drivers for the Officejet Pro 697x series and install on your computer

    https://ftp.hp.com/pub/softlib/software13/printers/OJ6970/OJ6970_Full_WebPack_40.12.1161.exe      

Regards.

[Oldfive]

Did what you described yesterday and it didn't work. I'm reluctant to uninstall Officejet Pro 6970 software because the printing function is still working.

I just happened to notice there is an HP app named "HP Smart". I downloaded it this afternoon and guess what? It can scan my documents. It is so funny that the "HP Scan" from HP can't connect to scanner driver but "HP Smart" can. Although "HP Smart" has less functionalities than "HP Scan" I decide that I will keep it and not re-install the complete Officejet Pro 6970 software .

Thanks for your kind suggestions.

[director3]

I had the same problem with my OfficeJet Pro 6970, and the same fix worked - to use HP Smart app instead of the HP OfficeJet Pro 6970 software. HP should fix this issue where one HP software works and the other does not.