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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎04-19-2019 02:37 PM - last edited on ‎04-19-2019 02:38 PM by Retired

HP Recommended

I have uninstalled and installed the software 3 times and still have the same problem...

2 people had the same question
1 REPLY 1

‎04-19-2019 04:00 PM

HP Recommended

Hi,

Please try opening the HP Officejet Pro 7740 software and click on Manage Scan to Computer.

Uncheck the bottom bot to start with Windows, then press the Disable button and close that window.

 

Click Manage Scan to Computer once again, click Enable and check for any difference, now check the bottom box to start with windows back.

 

If you experience further issues, is the printer connected to your PC with a USN, Ethernet or wirelessly?

 

Additionally, what exact operating system do you use?

 

Shlomi



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