Officejet Pro 7740 - Cannot enable Manage Scan to Computer

[jecky]

I keep getting an error message that says "The scan could not be completer.  Make sure that the scanning software has been installed and configured on your computer, and then try again.

[Kumar0307]

@jecky

Welcome to the HP Support Community!

• Which Operating system is installed on your computer?

Installing the HP Full-featured drivers and enabling scan to computer may resolve this issue. Let us try these steps: 

On a Windows PC: 

Step 1: Clean uninstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Step 2: Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Step 3: Enable Scan to computer

Open the HP Full-featured software by clicking on the printer icon on the desktop screen or by searching windows for HP Officejet pro 7740.

Search Windows for HP > HP OfficeJet 7740 > double click to open the HP Printer assistant > Click on Scan

Click on Manage scan to computer >

Click on Enable > Check the box at the bottom > Close

Let me know how this goes.

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