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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-05-2019 08:16 AM

HP Recommended
Product: Officejet Pro 7740
Operating System: Microsoft Windows 10 (64-bit)

Can the OJP 7740 be configured to scan directly to email using a gmail account? I cannot find a way to set that up anywhere in the software or web page for that printer. Also, when I try to choose the scan to email option on the front panel, I get this message. 

 

ljp 7740 error.jpg

 

This error makes no sense, as the device is set up on the network as I am printing to it via TCP/IP.

 

Thanks for any assistance.

19 people had the same question
3 REPLIES 3

‎02-06-2019 04:20 PM

HP Recommended

@Mikebmiller

 

Welcome to HP forums.

 

Turn on the web services

Make sure the printer is connected to a wired (Ethernet) or wireless network with an active Internet connection.

NOTE: 

If you connect your printer to a computer with a USB cable, web-connected printing services do not work.

  • ​​​​​​​​​​​​​​​​​​​​​If your printer is connected with a wireless connection, make sure the wireless feature is on and the printer is connected to the same network as your computer.

  • Some printers have a wireless icon  and a blue light on the front of the printer. If the printer has a blue light, and the light is on and not blinking, your printer is connected to a wireless network.

  1. On your control panel, press the HP ePrint icon or button.

    If your control panel does not have an HP ePrint icon or button, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu.

    • If a Web Services Summary screen or connected status displays, Web Services is already on.

      Example of Web Services Summary screen

    • If a prompt to turn on Web Services or setup HP ePrint displays, press Turn On, Enable, or Setup.

  2. Follow the on-screen instructions to turn on Web Services. If you are prompted to update the firmware, press OK.

You can refer to this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎02-08-2019 07:28 AM

HP Recommended

I got it working afterdoing a factory reset. Thanks.

Was this reply helpful? Yes No

‎02-10-2019 11:29 AM

HP Recommended

@Mikebmiller

 

Good to know that the issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Please mark the post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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