Officejet Pro 7740 not scanning A3 with HP Smart

[Chris020270]

My printer (HP OfficeJet Pro 7740) does not print A3 / entire scan area even when selecting

- scanner glass

- entire scan area

- photo

- color

- 300 dpi

I only get about an A4 results - nothing bigger...

I use HP smart 127.1.115.0.

Has anyone a solution for this?

Thanks

[Dragon-Fur · Accepted solution]

@Chris020270 

Reference

 Printer Specifications for HP OfficeJet Pro 7740 Wide Format All-in-One Printer (G5J38A)

It might be a limitation of HP Smart.

I cannot confirm / verify - I don't have this printer model.

What to do?

Try using the full driver printer software for HP Scan.

If you have not done so, install the Full Feature Software / full driver printer software.

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

• Home Page - HP Easy Start 
• Open Category Software and Drivers 
• Topic: Software-Utility 
• Download-and-Save  the current version of the Easy Start wrapper to install your print software 
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.

• Right-Click on the downloaded package and "Run as Administrator" to start the installation

• Select to install the “Full Driver” / “Full Feature Software”
• If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
• After the software is installed, Restart the computer and log in.

Notes >> Easy Start... The Journey

1. Full Administrator Rights are required to complete the HP Software installation.
2. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
3. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
4. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.
5. Full driver provides print and scan functions supported by your printer.

========================================================================

The full driver software - after installation - provides access to the printer software and HP Scan from the Desktop

Example

Printer_Assistant_Shortcut_Icon_on_Desktop_2

Example - HP Scan - Windows - Main Menu

9025_HP_Scan_menu_JPEG_More_Image_All_1

What else?

It MIGHT be possible to correct / edit the scan content within HP Smart after the initial scan and before saving / sharing.

Will that work?

Unknown - it depends on whether the scan actually picked up the "Entire" content and whether "Custom" Crop can be adjusted.

If you wish to try it...

Open HP Smart

If not done, sign into the application

Select to Scan Photos

Adjust the settings on the main scan menu

Scan the content

After the initial scan, Edit the content and Crop the boundaries

Reference / Example

HP_Smart_W10_Main_Menu_1

HP_Smart_W10_Scan_Photo_Screen_5

HP_Smart_W10_Scan_Edit_Select_3

HP_Smart_W10_Scan_Edit_Crop_2

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 7740 Wide Format All-in-One Printer series 

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