Officejet Pro 8600 Plus double sided (duplex) scanning issues

[AlgozP]

So I purchased the 8600 Plus e-All-in-one printer a few years ago. Primary reason was to be able to double side scan documents as I wanted to declutter my paper filing. The printer worked as required for a long time then at some point (cannot pinpoint a date) the option was no longer available in the HP Smart App. I work around this by either doing one page at a time or by using Image Capture on my Mac that seems to be able to undertake double sided scanning with no problem, but frustrated that what I purchased doesn't work properly. Also the printer prints double sided with no problems.

I have tried to find a solution but to no avail, any pointers welcomed.

Another issue that bugs me is the fact that I have to log into an HP account to be able to use my own printer connected to my laptop/network, again any feedback on this welcomed.   

[Kuroi_Kenshi]

Hi @AlgozP,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding duplex scanning issues with the HP OfficeJet Pro 8600 Plus!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Update HP Software and Drivers:

• Ensure that both your HP printer software and HP Smart app are up to date. This can sometimes resolve feature-related issues. Visit the HP Support website to check for the latest updates for your printer model.

Check Printer Settings:

• Access the printer’s Embedded Web Server (EWS) using its IP address and navigate through the settings to check if duplex scanning has been disabled.
• You may find configuration settings under "Scan" or "Copy" menus that allow you to re-enable duplex scanning.

Reset the Printer:

• Perform a full reset on your printer, as this can sometimes resolve issues:
  • Turn off the printer and unplug it from the power source.
  • Wait for about 60 seconds before plugging it back in and turning it on.

Mac Image Capture Settings:

• Since your Mac's Image Capture can perform duplex scanning, ensure HP Smart is using similar configurations:
• Set Image Capture to match default settings for double-sided scanning, and check if any preset configurations in the HP Smart app were altered.

I hope this helps.

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