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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎02-21-2019 01:25 PM

HP Recommended
Product: Officejet Pro 8600
Operating System: macOS 10.14 Mojave

Recently updated iOS system to Mojave, but according to HP Knowledge base, my printer is compatable with Mojave.

Getting error message "There is a problem with the printer or ink system. Turn printer off, then on again, if problem persists, contact HP". I did as instructed w/o success. Tried making sure each ink cartridge was set correctly by removing & reinstalling -> no success. Tried wiping off contacts -> no success. I can not even get back to the home screen to try updating firmware or cleaning print head. Was trying to follow suggestions from following HP page: https://support.hp.com/us-en/product/model/4322914/document/c03253201

Printer: HP Officejet Pro 8600 all in one

Computer: Macbook running Mojave

Assistance would be greatly appreciated ASAP as I have documents that I need to print ASAP. 

Suggestions?

Thank you!

1 REPLY 1

‎02-25-2019 02:26 PM

HP Recommended

@susieqk

 

A warm welcome to HP Support Community!

Since you tried all possible steps available in this document, I'm afraid, its a possible hardware failure. Please call HP Support to obtain all available repair/replacement options. You may use the following steps to contact your regional HP Support:

1) Click on this link.

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6) Fill the web-form and proceed further.

Have a great day!

 

Senan6806


I am an HP Employee

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