Officejet Pro 8610 Not Found when Scanning

[myjoyfamily]

Hi, I can't scan with my Officejet Pro 8610 printer.  I've tried to start a scan from the computer and from the printer but the same error message appears each time.

I opened HP Printer Assistant and clicked on "Manage Scan to Computer" and it is enabled.  The checkbox is checked by "Automatically start Scan to Computer when I log on to Windows."

What am I missing? Please help as I don't know what to do 😞

[banhien · Accepted solution]

Hi,

Welcome to HP Support Forum. Firstly, please download an run the following tool:

      http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

It may fix the problem for you. If not, post back full error message(s).

Regards.

[myjoyfamily]

Problem solved! Scan function works great!! Thank you!

[JorgePM]

I tried the latest version of the tool you suggested (HP Print & Scan doctor) but that didnt work. I got the same message.

BTW, when I open the HP Printer Assistant, I do not see a Scan tab (I do see a Print tab) where I can go to Manage Scan to Computer to enable it.

I have restarted the printer, installed HP Scan Extended and tried to run HP Scan Extended, but that came back and said "HP IMaging Device was not found".

I was able to scan by going through the Windows Fax & Scan and scanning to Other Computers -> desktop, but that does not allow me to save the file in pdf format.

I'm on WIndows 10 and have updated the latest drivers.

Any help would be greatly appreciated.

[TCROOFING]

My OfficeJet Pro 8710 is still giving me Printer Not Found error. I tried downloanding this link http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe. 

My printer is still showing my computer Id if i want to scan wirelessly but not connecting. 

Need Help Please??

[red1959]

The recommendation did not fix the problem.  I will have to try to contact a HP represenative.  The printer will print from the computer but the computer won't accept a scan command.  Very frustrating.

[Cheron-Z]

@red1959

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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