Officejet Pro 8620

[Malamute]

Hi there,

- I have a HP Officejet Pro 8620 which works with my Lenovo  laptop & Windows 10

- The print function works fine however the scan function always seems to be a problem

- Last weekend after ( after using HP's assistant) I deleted all of my HP software and then 

  reinstalled it....... Still did not work.  HP assistant suggested to download new software from

  there site.  That worked fine last weekend..... except when I went to use it today and had all

  the same problems.  I have had this problem for months, so your advice would be appreciated.

  Thanks,

Rob 

[Betty0610 · Accepted solution]

@Malamute

Welcome to the HP Support Community.

Do you get any error message? Are you able to make a copy?

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Malamute]

- Hi Betty and thanks for your help, I will check it out👍

[Betty0610]

Sure, do keep us posted 🙂