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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-13-2016 05:08 PM

HP Recommended
Product: Officejet Pro 8625
Operating System: Microsoft Windows 10 (64-bit)

Please walk me through getting to a different scan resolution.  I've changed settings in Word, and have gone from 200 X 200 to a maximum of 300 X 300.  Specs say I should be able to get to 1200 X 1200.  What am I doing wrong?  Also tried Excel, using scan on HP printer icon on desktop (vs using the screen on the printer).  Same issue if color vs B&W.  Is this a Win 10 issue?  Any work-around?

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-13-2016 05:17 PM - edited ‎09-13-2016 05:32 PM

HP Recommended

Are you scanning from the glass or the ADF?

 

Please try this scan solution to see if it resolves your issue.

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi   For Windows.

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

Make searchable PDF scans for free -   https://www.naps2.com/

 

Let us know.

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2 REPLIES 2

‎09-13-2016 05:17 PM - edited ‎09-13-2016 05:32 PM

HP Recommended

Are you scanning from the glass or the ADF?

 

Please try this scan solution to see if it resolves your issue.

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi   For Windows.

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

Make searchable PDF scans for free -   https://www.naps2.com/

 

Let us know.

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‎09-13-2016 08:29 PM

HP Recommended

Hi @Jerrblock


Thanks for using the HP Forums.  Apologies for jumping in.

 

Please take a look at this post regarding Scan resolution :

 

http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/quot-Add-Scan-pages-quot-for-resolution-up-...

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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