Officejet Pro 8710 High resolution scanning

[TSmiffy]

Followed details per the video.  After scanning I cropped the picture and then hit Save.  When I go to the folder to save the picture and hit save again I get the message that the photo is being rescanned with the new resolution.  It rescans but does not scan the cropped image.  Help!

[Echo_Lake]

@TSmiffy

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that you are unable to save the cropped image part of the scan.

How is the printer connected to your computer? USB or wireless. 

This seems to be a driver or settings issue with the printer software on your computer. 

I would Recommend you follow the exact procedure mentioned below and check if it resolves the issue. 

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right-click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top. 
• Click on print server properties. 
• You will get a popup, click on the driver's tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialogue box, 
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files, ignore them).
• Restart the PC again. 
• Download the latest full feature driver from www.hp.com/drivers and install it on the computer.
• Power On/Connect the printer to your computer only when the setup prompts for the printer. 

You can also install HP Scan and Capture app on your computer and check if it helps. Click Here

Keep me posted for further assistance

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