Officejet Pro 8710 copy color is distored with green tint

[manave]

 

The copy is washed out, blurred and the color is distorted with a green tint but only when copying a document from either doc feeder or glass on hp officejet pro 8710.  Otherwise, when printing from computer the color is fine.

[Max3Aj]

Hi @manave, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The issue you're experiencing with your HP OfficeJet Pro 8710—where copied documents have a green tint and appear washed out, while prints from the computer are fine—is likely due to a problem with the scanner unit rather than the printer's ink or printhead.

Troubleshooting Steps:

Check Scanner Glass and ADF for Dirt or Smudges

• Clean the scanner glass and Automatic Document Feeder (ADF) with a lint-free cloth and glass cleaner.
• Any dust, smudges, or debris can interfere with color accuracy when copying.

Perform a Copy Test

• Place a blank white sheet on the scanner glass and make a copy.
• If the copy has a green tint, the issue is likely with the scanner hardware or settings.

Adjust Copy Settings

• On the printer’s control panel, navigate to Copy > Settings > Color Adjustment.
• Try increasing the brightness and adjusting the color balance.

Update or Reinstall Firmware

• Go to HP support website and check for firmware updates for the OfficeJet Pro 8710.
• If the firmware is outdated, install the latest update.

Reset the Printer

• Unplug the printer while it is turned on.
• Wait 1-2 minutes, then plug it back in.
• Try copying again to see if the issue persists.

Use HP Scan Instead of Copy

• Try scanning the document to your computer using the HP Smart App or HP Scan software.
• If the scanned file is fine, but copies are distorted, this confirms a hardware issue in the copier function.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[manave]

Max3Aj

First, I want to thank you for your suggestions on correcting the copy function on my HP8710 Officejet Pro.  I went through all your steps (twice) without any success.  I even changed out the print cartridges with new.  In the end, I agree with your conclusion that if the scanned file is fine, but copies are distorted, this confirms a hardware issue in the copier function.  Fortunately, I have other HP printers that are all working well.

Thank you again,

Mike Nave

[Max3Aj]

@manave, You're very welcome, Mike! 
I appreciate you taking the time to go through all the troubleshooting steps. It sounds like you've done everything possible to fix the issue, and I agree—if scanning works fine but copying does not, it's likely a hardware failure in the copier function.

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I hope this helps! Keep me posted. 

  

Max3Aj

HP Support