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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-23-2020 07:00 PM

HP Recommended
Product: Officejet Pro 8710
Operating System: Microsoft Windows 10 (64-bit)

My 8710 has failed (touchscreen dead). First question: where can I get it fixed?(86426).  Second question: what is the best or closest replacement model?

1 person had the same question
1 REPLY 1

‎11-23-2020 07:39 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

The touchscreen can be replaced by a qualified HP technician.  Contact HP for support if the printer is under warranty:

 

https://support.hp.com/us-en/checkwarranty

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

The closest replacement model would be the HP OfficeJet Pro 9015 or the 9025 (if you scan a lot, this model is able to scan both sides in 1 pass on the ADF).

 

Check out these reviews:

https://www.youtube.com/watch?v=Dr_icWpvq4w

https://www.youtube.com/watch?v=IKVqhhQlzt4

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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What is HP+ : Beginner's guide to HP+ Printers. HP OfficeJet Pro 8025e | HP DeskJet 4155e Printer
What is HP+ : Beginner's guide to HP+ Printers. HP OfficeJet Pro 8025e | HP DeskJet 4155e Printer
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