Officejet Pro 9018 scans pages upside down since I began using it new.

[Lovestheblues]

I just purchased a new Officejet Pro 9018 in December. I have it connected to my Dell laptop. Since my first attempt to scan documents from the feeder, it scans pages upside down. It flips pages intermittently throughout the scan with no rhyme or reason I can find. I see online that others are experiencing a similar issue but did not see what appeared to be a problem specific solution - just hard reset, update the driver, etc. Can someone please tell me how to fix this problem? It is a real pain.  Thank you,  Gary

[Dragon-Fur · Accepted solution]

@Lovestheblues 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

It sounds like you are using the HP Smart application.

Open HP Smart

Select to Scan

Click open Auto-Enhancements

Switch OFF Orientation

Example

HP_Smart_W10_Start_Screen_4

HP_Smart_W10_Scan_Document_Screen_4

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9018 All-in-One Printer 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

[Lovestheblues]

Thank you so much!  I have tested it with a couple of different scans and it appears fixed.  Very much appreciated!  Gary

[Dragon-Fur]

@Lovestheblues 

You are welcome!

Stay Safe.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .