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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎07-05-2017 02:03 PM

HP Recommended
Product: Officejet Pro x476dw MFP
Operating System: Microsoft Windows 10 (64-bit)

I am trying to add some email recipients to the "Email Address Book" for "Scan to Email" functionality. Unfortunately, the "Add" icon is completely disabled and I cannot seem to add anyone. I am logged into the Embedded Web Server as the Admin and yet no luck. 


Can anyone provide any thoughts? This is extremely frustrating!

 

HPScan.PNG

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-05-2017 02:38 PM

HP Recommended

@dmxsmith

 

Did you add to the list before ? You can't add more because it has a limit.

 

Regards,

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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3 REPLIES 3

‎07-05-2017 02:38 PM

HP Recommended

@dmxsmith

 

Did you add to the list before ? You can't add more because it has a limit.

 

Regards,

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎07-05-2017 02:41 PM

HP Recommended

Oh wow, I had no idea there was a limit. Do you know where I can find this limit? I currenlt have 15 people in the address book.  If 15 is the limit, are you aware of any other way to scan emails and send to an individual if not from the address book? THank you so much!

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‎07-06-2017 03:13 PM

HP Recommended

Hi,

 

I think the limit is around 20 but could be less depending on printer model/product. To scan and send to other email(s), you have to manually type in the receipient email address(es) exactly the same way as you send an email.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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