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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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lorik0227
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Officejet Pro6978 scan to email has disappeared from printer

HP Recommended
dell desktop
Microsoft Windows 10 (64-bit)

About 2 weeks ago I noticed my "scan to email" function is missing from my HP Officejet Pro 6978.  I used to be able to touch scan, scan to email and choose what email address I was sending it to.  I have tried to delete the drivers and the printer and to reinstall it.... I do not know if I am doing it correctly or not but nothing is working.

The first picture is  what the main screen looks like.main screenmain screen

I clicked scan from main screen then I got the screen below

clicked on scan then computerclicked on scan then computer

then I chose computer and the next screen is what comes up.   And if you choose scan for email it doesn't do anything.  Then I get the following error:  Connection unsuccessful.  The scan could not be completed.  Make sure the computer is connected to the printer and then try again.  I think I was looking trough the printer before this happened and clicked on something that said update, after I did that the screens are not he same as they were previously and that's when I lost the scan to email feature.

this is the screen that comes upthis is the screen that comes up

Any help to get this resolved would be so appreciated we use this scan to email feature alot .

 

Thank you, Lori

3 REPLIES 3
sandytechy20
HP Support Agent
HP Support Agent
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@lorik0227

 

Welcome to the HP support community.

 

Turn On Web Services

  1. Make sure the printer is connected to a wired (Ethernet) or wireless network with an active internet connection.

    NOTE: 

    If you connect your printer to a computer with a USB cable, web-connected printing services do not work.

    • If your printer is connected with a wired (Ethernet) connection, check the cable and the lights on the printer’s Ethernet  port. The green link light should be steady, and the orange activity light should blink when the cable is connected.

    • If your printer is connected with a wireless connection, make sure the wireless feature is on and the printer is connected to the same network as your computer.

      Some printers have a wireless icon  and a blue light on the front of the printer. If the printer has a blue light, and the light is on and not blinking, your printer is connected.

  2. On your control panel, press the HP ePrint icon.

    If your control panel does not have an HP ePrint icon, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu.

    • If a summary screen displays, Web Services is already on.

      Example of Web Services Summary screen

    • If a prompt to turn on Web Services or set up HP ePrint displays, follow the prompts to turn it on or set it up.

      Example of the HP ePrint set up screen

  3. If you are prompted to update the firmware, press OK.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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lorik0227
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Printer has wireless connection and the eprint in set up.  Still do not have the "scan to email option"

How can I get this resolved? Need to be able to scan to email from my printer.

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sandytechy20
HP Support Agent
HP Support Agent
25,736 25,616 1,414 1,485
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@lorik0227

 

Update the printer firmware

Here are the steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
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