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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-11-2022 11:08 AM

HP Recommended
Operating System: Microsoft Windows 11

when I copy through the doc feeder and try to print.  there is a straight  thin line printed from top to bottom on the copy..  the copy is fine otherwise.  The printer glass screen does not add  the line.  any body have a solution.  Thanks Tom Kidder

Category:
1 REPLY 1

‎06-11-2022 10:24 PM

HP Recommended

Hi,

I would assume the printer model is the HP Officejet Pro 9015e printer? otherwise please clarify your printer model as there is no 1015e model.

 

Please follow the 'Copies have lines or color bands' section below:

https://support.hp.com/us-en/product/hp-officejet-pro-9010-all-in-one-printer-series/23903057/model/...

 

Focus more on cleaning the ADF Glass and Strip as explained within the Clean a flatbed scanner section, figures 2 & 3 below, as well be sure to follow the Clean a document scan feeder section too::

 

ShlomiL_1-1655007736108.png

 

Shlomi



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