Officejet pro 8025e scan error code B80937ea

[rmtt]

Every time I try to scan using the Windows Fax and Scan on the desktop, using my HP Officejet Pro 8025e I get this error code. B80937ea. I purchased this printer ealier this month and had no problem until 3 days ago. I have removed the printer/scanner  and reinstalled it, but it did not help. 

Thanks for your help everyone.

[Kumar0307]

@rmtt, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to scan due to this error. Kindly use the HP Smart app to scan from your Win PC.

Click here to download and know more about the app.

For more info on scanning, refer to - How to scan with an HP printer

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[dnjhon]

Is this due to the technical default or anything else? How can we avoid this? Thanks in advance, Regards: EDC backpack list 

[Kumar0307]

@dnjhon

The reason for this error is still unknown.

It could be due to the app you are using to scan or due to a hardware component. Follow the steps in my previous post.

If the error is on the printer screen and is intermittent, we can reset the printer to its factory settings to resolve this issue.

Keep me posted for any other assistance.