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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-19-2016 08:39 AM

HP Recommended
Product: Officejet Pro 8600
Operating System: Mac OS X 10.11 El Capitan

After updating my operating system I discovered that my scanning feature on my Officejet Pro 8600 no longer worked.  I downloaded the HP Easy Scan and can scan again BUT it takes forever!  I can no longer scan mulitple pages and when I am able to scan it sometimes cancels itself in the middle of the process.  Any suggestions on how to fix this matter? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-20-2016 08:02 AM

HP Recommended

Hey @Dashmom,

 

Welcome to the HP Support Forums!

 

I understand that you are having some issues with scanning from your Mac OSX 10.11 machine. I can help you with that.

 

To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done:

  1. If your printer is connected by a USB cable to your Mac, remove it.
  2. Close all open programs.
  3. Click on your Apple icon, System Preferences, and Printers and Scanners.
  4. Hold down the control key and click on the icon of your printer on the left.
  5. Click on Reset Printing System.
  6. Restart your Mac.

Now, if you removed your USB cable, connect it. If not:

  1. Click on your Apple icon, System Preferences, and Printers and Scanners.
  2. Click on the plus in the bottom left corner.
  3. Select your printer from the list.
  4. Click in the box labelled Use and select your printer from this list.
  5. Click on Add.

Please let me know the results after following the above. If your scan speed improves, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-20-2016 08:02 AM

HP Recommended

Hey @Dashmom,

 

Welcome to the HP Support Forums!

 

I understand that you are having some issues with scanning from your Mac OSX 10.11 machine. I can help you with that.

 

To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done:

  1. If your printer is connected by a USB cable to your Mac, remove it.
  2. Close all open programs.
  3. Click on your Apple icon, System Preferences, and Printers and Scanners.
  4. Hold down the control key and click on the icon of your printer on the left.
  5. Click on Reset Printing System.
  6. Restart your Mac.

Now, if you removed your USB cable, connect it. If not:

  1. Click on your Apple icon, System Preferences, and Printers and Scanners.
  2. Click on the plus in the bottom left corner.
  3. Select your printer from the list.
  4. Click in the box labelled Use and select your printer from this list.
  5. Click on Add.

Please let me know the results after following the above. If your scan speed improves, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
Was this reply helpful? Yes No
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